job details

Client Success Manager

ClientFirst SA

Johannesburg, South Africa

salary

R25,000 - R35,000/month + Performance Bonuses

benefits

Retention bonus structure,
professional development fund (R10,000/year),
flexible hybrid work policy,
wellness program subscription,
client entertainment budget

job type

Full-Time

schedule

Mon-Fri, 8AM-5PM (3 office/2 remote days)

requirements

Education: Degree + 3 years account management
age: 24+
language: English (business fluency)
experience: B2B client portfolio management
tech: CRM platform proficiency

qualifications

Bachelor's in Business/Marketing/Related Field
Proven client retention track record
Experience with SaaS or professional services
Contract renewal negotiation skills
Data-driven decision making

skills

Relationship building
Quarterly business reviews
Upsell/cross-sell strategies
Churn prevention
Stakeholder management
Customer health scoring

job description

ClientFirst SA seeks a strategic Client Success Manager to nurture our mid-market B2B accounts. You'll onboard new clients, drive adoption, identify expansion opportunities, and serve as the bridge between customers and internal teams. This hybrid role combines analytical thinking with emotional intelligence to maximize customer lifetime value.

Managing R5m+ client portfolio
Posted 5 days ago
30-day ramp-up period
Promotion to Senior CSM in 18-24 months