job details

Customer Support Representative

HelpHub Solutions

Cape Town, South Africa

salary

R10,000 - R15,000/month

benefits

Shift allowance (night/weekends),
performance bonuses (up to 10%),
comprehensive product training,
mental health support program,
career advancement pathways

job type

Full-Time

schedule

Rotational shifts (24/7 operations including weekends)

requirements

Education: Matric + 1 year call center experience
age: 18+
language: English + Afrikaans/Xhosa
tech: Basic computer proficiency
availability: Flexible for rotating shifts

qualifications

High school diploma (Matric)
1+ years customer service experience
Call center/helpdesk background
CRM system familiarity
Typing speed 35+ WPM

skills

Active listening
Conflict resolution
Multitasking
Technical troubleshooting
Product knowledge retention
Empathetic communication

job description

HelpHub Solutions seeks compassionate Customer Support Representatives for our 24/7 contact center. You'll handle inbound customer inquiries across phone, email and chat, troubleshoot technical issues, and maintain high satisfaction ratings. This role offers comprehensive training and growth opportunities in our fast-paced customer experience environment.

Hiring 10 representatives for expansion
Posted 2 days ago
4-week paid training academy
Quarterly performance reviews